The Nairobi Serena Hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea, and acacia trees, barely out of the City's Central Business District. It is one of Nairobi's most reputable hotels.

The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.

Facilities
Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a childcare service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available.

Rooms
Rooms are equipped with air conditioning. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and 136 non-smoking rooms.

Sports/Entertainment
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments.

Meals
Various dining options are available, including a restaurant, a dining room, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide gluten-free meals.